Refund policy

30-day returns

Changed your mind? Please contact us within 30 days of delivery to arrange a return. Items returned under our extended returns offer must be unused, in their original condition, with tags and original packaging. Please include your order number or other proof of purchase.

How to return an item

Email sales@theranchstore.co.uk or call 01773 607411, telling us your order number and the items you wish to return. Please send the goods back within 14 days of telling us, securely packed. Keep your proof of postage.

Returns address: The Ranch Store Ltd, Oak Tree Farm, Main Road, Westwood, Nottinghamshire, NG16 5HU, United Kingdom. Please contact us before sending a faulty or incorrect item so we can arrange the appropriate return method.

Return costs and refunds

You pay return postage for a change-of-mind return. We cover reasonable return costs for faulty, damaged or incorrectly supplied goods. Approved refunds go to the original payment method; bank processing time may apply.

Your online cancellation rights

You may cancel an online order without giving a reason within 14 days of delivery, then have a further 14 days to return it. Contact us using the details above. For a cancelled order, we refund the goods and standard outbound delivery charge within 14 days of receiving the goods or evidence of return, whichever is earlier. Extra delivery upgrades are not refunded. You may inspect goods as you would in a shop; a deduction may apply for handling beyond what is necessary to establish their nature, characteristics and functioning.

Faulty or incorrect goods

Please contact us if an item is faulty, damaged or not as described. The 30-day change-of-mind window does not limit your statutory rights, including rights that continue after that period. This policy does not affect those rights.

Optional cancellation message

To The Ranch Store Ltd, sales@theranchstore.co.uk: I wish to cancel my order for [items], order number [number], ordered on [date] and received on [date]. My name is [name] and my address is [address]. Date: [date]. You can use this wording, but do not have to.